Crystal Technology delivered a complete hospital automation solution for Gopalgonj Sadar Hospital between 2017 and 2019. This multi-year engagement covered the full lifecycle of hospital software development, on-site implementation, manpower deployment, and sustained maintenance support through multiple billing phases.
Gopalgonj Sadar Hospital is the primary district-level healthcare facility serving the population of Gopalgonj and surrounding upazilas. Before automation, the hospital's registration, billing, pharmacy, and laboratory operations relied on manual processes that were time-consuming and prone to errors, particularly during high patient volume periods.
The project was formalized through a signed agreement with structured billing milestones, reflecting the phased nature of the implementation. Crystal Technology worked systematically through each phase — from initial software deployment and data migration to staff training, go-live support, and long-term operational maintenance — ensuring the hospital's digital transformation was thorough and sustainable.
| Client | Gopalgonj Sadar Hospital |
|---|---|
| Location | Gopalgonj |
| Year | 2017 — 2019 |
| Status | Completed |
| Domain | Hospital Automation |
| Contract | Multi-phase billing agreement |
Built and customized hospital management software covering patient registration with unique IDs, outpatient and inpatient management, doctor consultation records, bed allocation, discharge summaries, and administrative reporting.
Developed integrated pharmacy dispensation and laboratory modules linked to the patient record system, enabling electronic prescriptions, medicine stock tracking, test ordering, sample management, and digital report generation.
Implemented a comprehensive billing system covering outdoor tickets, indoor charges, diagnostic fees, pharmacy sales, and discharge billing with automated receipt generation and daily revenue reconciliation reports.
On-site deployment of the software across all hospital departments, including hardware setup, network configuration, database initialization, user account creation, and role-based access control for different staff categories.
Stationed trained IT professionals at the hospital to manage daily system operations, assist staff with the digital workflow, generate management reports, and serve as the primary point of contact for all technology-related needs.
Provided sustained maintenance support spanning the full contract period, covering software enhancements, bug fixes, database optimization, hardware troubleshooting, and system performance monitoring through each billing phase.