Deploying a comprehensive health record system across 81 UHCs and 10 District Hospitals for DGHS Mohakhali since 2019 — Ongoing.
The Shared Health Record (SHR) Expansion project is one of the largest government health-IT initiatives in Bangladesh. Crystal Technology was engaged by the Directorate General of Health Services (DGHS), Mohakhali, Dhaka to design, develop, deploy, and maintain a comprehensive hospital management and health record system spanning 81 Upazila Health Complexes (UHCs) and 10 District Hospitals across the country.
The system encompasses a full suite of hospital automation modules including Patient Registration, Emergency Management, Outpatient Department (OPD), Inpatient Department (IPD), Billing and Revenue Collection, Laboratory Information System, Inventory and Supply Chain Management, Pharmacy Dispensing, and a robust Analytics and Reporting engine. Each facility was equipped with integrated software tailored to the specific workflows of public healthcare delivery in Bangladesh.
Beyond software, Crystal Technology delivered end-to-end infrastructure support including structured LAN networking at each facility, Online UPS installations for uninterrupted power, supply and commissioning of all required hardware (desktops, printers, barcode scanners, label printers), and long-term on-site manpower and training programs to ensure sustainable adoption by healthcare workers.
Full-stack development and deployment of the Shared Health Record system with modules for Registration, Emergency, OPD, IPD, Billing, Laboratory, Inventory, Pharmacy, and Reporting across all 91 facilities.
Structured LAN cabling and network configuration at each hospital, ensuring reliable high-speed connectivity between departments, server rooms, and workstations throughout the facility.
Procurement and installation of desktops, laptops, printers, barcode scanners, label printers, and all peripheral devices required for day-to-day hospital operations at every deployment site.
Supply and installation of Online UPS systems at each facility to guarantee uninterrupted power for servers and critical workstations, protecting against frequent power disruptions common in rural areas.
Comprehensive training programs for doctors, nurses, pharmacists, lab technicians, and administrative staff at all 91 hospitals, with refresher sessions and hands-on workshops to ensure confident system usage.
Deployment of dedicated on-site IT support personnel at each facility for day-to-day troubleshooting, system updates, data backup, and long-term maintenance throughout the project duration.