Crystal Technology's longest client engagement — over nine years of continuous hospital automation, software upgradation, and annual maintenance at SKH, Dhaka — 2015 to 2024.
The Sarkari Karmachari Hospital (SKH) in Fulbaria, Dhaka serves as a dedicated healthcare facility for government employees and their dependents. Crystal Technology's engagement with SKH represents the company's longest continuous client relationship, spanning over nine years from 2015 to 2024 through successive Annual Maintenance Contract (AMC) renewals.
Building on the initial automation deployment completed in 2014, Crystal Technology provided ongoing software upgradation services to keep the hospital management system aligned with evolving clinical needs, government directives, and technological advancements. The system was continuously enhanced with new features, improved user interfaces, and expanded reporting capabilities.
The sustained engagement included dedicated on-site manpower for daily IT operations, regular software updates and feature enhancements, hardware maintenance, and comprehensive technical support. This long-term partnership demonstrates Crystal Technology's commitment to client satisfaction and the reliability of its hospital automation solutions over extended operational periods.
Ongoing enhancement of the hospital automation platform with new modules, workflow improvements, UI modernization, and regulatory compliance updates across all clinical and administrative departments over nine consecutive years.
Full-time IT support personnel stationed at SKH for daily system operations, user assistance, data entry support, troubleshooting, and coordination with hospital management on technology matters.
Successive AMC renewals covering preventive maintenance, corrective maintenance, software licensing, server administration, and guaranteed response times for critical system issues year after year.
Ongoing database optimization, scheduled backups, disaster recovery planning, server health monitoring, and performance tuning to maintain system reliability under growing patient data volumes.
Regular servicing and replacement of hardware components including desktops, printers, network switches, UPS systems, and peripheral devices to ensure all workstations remained operational.
Periodic training sessions for new hospital staff and refresher workshops for existing users on updated software features, data entry best practices, and system usage protocols.