End-to-end hospital automation at Sarkari Karmachari Hospital, Fulbaria, Dhaka — agreement June 2012, software launched for final use December 2014.
Crystal Technology was contracted to deliver a comprehensive hospital automation solution at Sarkari Karmachari Hospital (SKH) in Fulbaria, Dhaka — the dedicated healthcare facility serving government employees and their dependents. The agreement was signed in June 2012, initiating a multi-year deployment that culminated with the software being launched for final operational use in December 2014.
The project transformed SKH from a paper-based operation into a fully digitized hospital, covering every aspect of patient care and administrative management. The custom-built hospital management system streamlined patient registration, outpatient consultations, inpatient admissions, surgical scheduling, laboratory diagnostics, pharmacy operations, billing and revenue collection, and management reporting.
This initial automation project established a strong foundation that led to Crystal Technology's longest client engagement — a subsequent nine-year Annual Maintenance Contract that continued through 2024. The successful deployment at SKH demonstrated Crystal Technology's ability to deliver reliable, long-lasting hospital automation solutions for government healthcare facilities.
Custom-developed hospital automation platform covering patient registration, OPD, IPD, emergency, billing, pharmacy, laboratory, operation theatre, and administrative reporting — designed for SKH's specific workflows serving government employees.
Procurement, delivery, and installation of desktops, monitors, printers, barcode scanners, label printers, UPS systems, and all peripheral equipment across clinical, diagnostic, pharmacy, and administrative departments.
Design and installation of structured LAN cabling connecting all hospital departments, server rooms, and workstations with reliable high-speed wired network connectivity to support the automation platform.
Hands-on training programs for doctors, nurses, lab technicians, pharmacists, billing staff, and hospital administrators covering all software modules, with practical exercises and workflow demonstrations.
Systematic department-by-department rollout with parallel run periods, data migration from legacy records, user acceptance testing, and final go-live in December 2014 after thorough validation and staff readiness assessment.
Dedicated on-site IT support team for post-launch stabilization, user assistance, bug resolution, performance monitoring, and system fine-tuning during the critical adoption period following the December 2014 launch.